How much does it cost to join or create a Community?
It costs nothing to join or create a community. Community web sites are sponsored by various care providers or organizations as a service to individuals or families that may need their services at some point.
Why do I need to register, if the service is free?
Registering on
Care-n-Share.com lets us know you are a real person and not a software program
skimming through the site for names and phone numbers.
How do I search for a community?
From the home page you can type in the name of the community (No Spaces) or the name of the individual the community was set up for. From the “Community Search Results” page you can proceed to either join the community or visit the community first then join.
Can anyone join the community I created?
There are three levels of privacy for any community you create: Public, Semi-Public and Private. By default, all communities are set to Public. When you create your community, you have the option to select a privacy setting. You can also change your community privacy setting under My Account > Primary Settings > Community Privacy Mode. The functions of the privacy settings are the following:
Public
1.The community will display in search results by the community name, first or last name of the person the community was created for.
2.Any user can visit this community without joining, but cannot post photos, respond to help-alerts or create well wishes in the community.
3.Any registered user can automatically join any “Public” community by clicking a "Join" link without the need for approval by the community creator. However, the community creator will be notified that a new member has joined and can delete any member.
Semi-Public
1.The community will display in search results by the community name, first or last name of the person the community was created for.
2.Any user can visit community without joining, but cannot post photos, respond to help-alerts or create well wishes in the community.
3.Joining a Semi-Public community is not automatic. Any registered user can submit a request to join any Semi-Public community by clicking a "Request to Join" link. After submitting the request a message is sent to the community creator. Only the community creator will be able to approve the request to join.
Private
1.A Private community will not display in search results.
2.Only approved community members can post photos, respond to help alerts or create well wishes.
3.Only the community creator can send an invitation to join the community.
How do I customize my community to eliminate section(s) I do not need?
To add or delete sections of the community you created, simply log in to your “My Account” and you will see a tab called “Visibility”. The Visibility tab lets you select only those functions or sections of the community you want to use. For example: if you do not want to detail any fundraising information, simply click the radio button under the heading “no”. Now, no fundraising information will appear on your community web site.
Can I change the theme or background of my community web site?
To change the theme or background of your community, log in to your “My Account” and click on the Primary Settings tab (it should be the default tab when you log in to manage the community). Next to “Personalize Your Community Settings With a Theme” you can click on the edit link to pull up all the various themes to choose from.
How do I report a problem?
You can contact us by clicking on the “Contact Us” link. Detail the nature of your problem and we will take it from there.
Does Care-n-Share take any fees when I use the fundraising function?
If you choose
to accept donations through your community, you can simply add a donation
button through PayPal or list an address if someone wants to mail a check. We do not charge any fees for this function
but PayPal will charge a process fee which is typically below 3% (visit PayPal
for more information on their fees).
Are donations made to an individual or family tax deductible?
Typically not. However, some families choose to set up a charitable entity through the IRS where donations may be tax deductible. Please contact the creator of the community or your accountant for more information
.
Your personal medical information is secured to industry standards. We do not sell, rent or disclose personally identifiable information, medical or not. Please see our privacy policy for more details.
How do I change my password?
Simply login to your account and click on Profile and Settings. There you can edit your password.
I forgot my password, what do I do?
Click on “forgot password?” and we will email you a temporary password which you can change once you logged in to your account. We will only send an email to the registered email on file. No exceptions, sorry. We do not have access to your password.
How do I close my account?
Simply log in to your account and send us a request through the contact us page. In this manner we know you are the valid user.
What is MyCare and FamilyCare?
MyCare allows you to create a health profile for yourself or an individual that you have the legal right to do so. You can list medications, emergency and professional contact information, allergies, complete and appointment calendar and more. Through the FamilyCare feature you can grant access to family members or other individuals involved in the care process to view and/or edit any of the information. In order to participate in any of these programs, it will require a separate password from the one you originally registered with. This double password protection is for your benefit.